TOP QUESTIONS

"WHAT IS GEAR PACK?"

GEAR PACK is a monthly subscription to a mystery box filled with amazing gear. We have partnered with some of the biggest and best brands in the business to bring you top quality products. Every month there will be a different theme. There are 4 sizes to choose from to fit any budget. Once you choose your box, Gear Pack will start to arrive at your door each and every month. You can upgrade or downgrade your box or cancel any time. Gear Pack has something for every one, whether your into tactical, hunting, camping, hiking, rafting, mountain biking, survival, scouting, prepping, bushcraft or just like knives and other awesome gear. Gear Pack is a fun and affordable way to collect your gear.

"I JUST SIGNED UP,     WHEN WILL I RECEIVE MY FIRST BOX?"

Your first box will typically ship between the 5th - 10th of the month, when our monthly shipments go out. This box is essentially being shipped early.....

"I GOT MY WELCOME BOX, WHEN WILL MY 2nd BOX SHIP?"

All boxes (with the exception of the welcome box) are billed on the 15th of the month and then ship between the 5th - 10th of the following month.....

"HOW DO I UPGRADE OR DOWNGRADE MY SUBSCRIPTION LEVEL?"

You can upgrade or downgrade your subscription at any time by simply logging into your account and using the "manage subscriptions" option.....

"HOW DO I CANCEL MY SUBSCRIPTION OR PAUSE IT?" 

You can cancel your subscription at any time by simply logging into your account and using the "manage subscription" option.....

"I HAVE AN IDEA FOR A THEME OR ITEM THAT WOULD BE GREAT FOR GEAR PACK"

We always love hearing about great new products and were always open to theme suggestions! If you want to suggest a product or theme, please send us an email to our customer service team.....

"HOW DO I GIVE GEAR PACK AS A GIFT?"

You can easily give Gear Pack as a gift with a prepaid 6 or 12 month subscription, or with a monthly billed subscription that you can control. Simply enter your billing info and the recipients info in the shipping section.....

"I AM A SOCIAL MEDIA INFLUENCER, CAN GEAR PACK SEND ME A BOX TO REVIEW?" 

If you are a social media influencer and/ or have a You Tube channel and you think you would be a good fit, send us an email. We do get allot of requests though and we cant approve everyone.....

'DOES GEAR PACK HAVE AN AFFILIATE PROGRAM?"

Yes we do, If your interested in signing up with the affiliate program, send us an email.....

"I'M A VENDOR AND I HAVE AN AWESOME PRODUCT THAT WOULD BE A PERFECT FIT FOR GEAR PACK"

That's great! We certainly want to hear all about it. Send us an email with all the details.....

"CAN I BUY JUST 1 BOX?"

Yes you can. There are no contracts, you can cancel any time. After you subscribe, you will receive a confirmation email. Once you receive that email, just log back into your account and cancel.....

"WHAT DO I DO IF I CANT ACCESS MY ACCOUNT?"

When you signed up for a subscription, you were automatically sent an email with a link to complete your account. If you did not receive the email, it is possible.....

"DO I GET WHATS IN THE PICTURES OF THE SUBSCRIPTION TIERS?"

No, Gear Pack is a mystery box. The pictures are just of some of the items from past boxes to show what kinds of items you can get from those levels.....

"I WANT TO SIGN UP, BUT I WANT TO SEE WHATS IN EACH BOX FIRST"

Sorry, but that's not how Gear Pack works. Gear Pack is a mystery box. Its like Christmas every month! If you don't like surprises, maybe Gear Pack isn't for you.....

"WHAT DO I DO IF I RECEIVED A DAMAGED OR NOT WORKING ITEM?"

If you receive a damaged item out of the box, please contact us right away! We can issue a replacement or similar item within 15 days of receiving your box....

"WHAT IS GEAR PACK?"

GEAR PACK is a monthly subscription to a mystery box filled with amazing gear. We have partnered with some of the biggest and best brands in the business to bring you top quality products....

"IS THERE A MINIMUM AMOUNT OF BOXES THAT I HAVE TO SIGN UP FOR?"

No! Gear Pack has no contracts! you can cancel any time. You can get just 1 box or stay as long as you want! However, if you sign up for a 6 or 12 month prepaid.....

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